New upper dish rack. At 15 years old, the dishwasher is going strong but inevitable wear and tear ruined the dish rack. The video on the website is not specific to my model but I'm a little handy and was able to figure it out. If I had to do it again, I'd rate the difficulty as a 1, much of the time spent was figuring out how to push all the little plastic lock tabs and switching the rollers and upper water jet assembly from one rack to the other.