Julie M Medfield , MA August 06, 2016 12 year old refrigerator had broken plastic door bin and vegetable drawer Ordered parts from Appliance Parts Pros. The parts came within 2 days, but the vegetable drawer arrived cracked. I contacted customer support via chat, and they overnighted me a new drawer.. Excellent service! 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes