Pieces of a mattress cover got caught under the agitator. Ad the machine was spinning, the agitator came off the coupler. Both pieces were completely damaged. I thought it would cost a few hundred dollars to repair do I googled the issue and was relieved to find out how easy the problem was to fix. I watched the Appliance Pro YouTube video, ordered the parts and waited. The parts arrived on day two and it took less than five minutes to install the parts. Got a working machine for about 60.00, parts and shipping. I couldn't be happier.