I ordered a new coupler adapter and changer it out now it is as quite as can be. first I called and spoke to one of the people at Appliance parts pros and we discussed my problem and together we figured out what we thought the problem was we were almost sure that the problem that I needed to replace the agitator and the coupler. sure enough that fixed it. these people are good at helping figuring out what your problem is. and the shipping is good and fast to.