I first ordered a new bake element because it was the cheapest part and customer service told me I could send it back if the part did not fix the issue. Turns out the element was not the main problem but it was a problem as ithad a white hot spot in it and the glow of the heating element was dim due to 10 years of use. I then purchased the time clock control board that controls the bake and broil elements and everything started working as it did before. And now with the new element I get evenly cooked food and the element heats up much brighter than before. Both parts set me back roughly $200.00 but I never had to pay for a repair man to do the work, since I had the help of an appliance parts pro technician helping me over the phone to solve this problem. Thanks and will use again!