It was fixed by purchasing the door latch hook part from appliancepartspros.com I used a butter knife to partially pop open the thin inner frame, detached the broken latch hook from the spring and re attached the new latch hook onto the spring and inserted the part back into the door frame. You can look up a video in regards to how to fix this item. Bye referencing the model number given on to the microwave. I made a video too for my personal experience.??