Maura M Canton , MA June 01, 2015 We broke our microwave glass plate We could not find our microwave plate anywhere. I spoke with your customer service department within minutes they help us. Initially, it was not easy for you to locate, but with persistence and dedication your customer service person returned with everything. Meaning an email address which I clicked into directly. I then ordered my plate and received within one day-amazing. Thank you 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes