I did a search online for inner door glass replacement pieces and came across a youtube video made by appliance parts pros. After watching the video, I was certain that this was a repair I could do myself. I ordered the glass and it arrived the next afternoon. That evening, I brought the video up on my computer, gathered a screwdriver, some gloves and a towel to lay the door on when I put it on the table. I watched the video as I did the repair, starting, stopping and backing up as needed. Just a little more than 36 hours after my glass broke, I had it replaced and my oven was in working order once again. The video was an invaluable tool in my success in replacing the glass. Thanks for your great customer service, your speedy shipping and delivery and schooling me on how to make my own repairs!