Barbara H Houghton , MI May 30, 2020 Appliance: Model LG REFRIGERATOR Broken drawer rails & crisper drawer upper lid. Repars went great! Your appliance diagrams made it easy for a non-repairman to locate & identify the correct replacement parts. The parts were shipped same day as order was placed. Parts arrived in great condition and on time. Overall..I rate your customer service as 5 gold stars. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes