Richard K Freeport , IL December 22, 2015 Broken drum baffle I had no idea what the name of this part I was looking for and it turned out I really had no idea how to remove the existing part. So, not only did I find the name AND the best price for a replacement part, A.P.P. also had a YouTube video to show me EXACTLY how to remove and install these things. I am not an appliance repair guy, but this video made my work seem like I'd done this 100 times before. The video showed me things I would not have caught on my own. So my story is short and sweet: A.P.P saved me time, money and at least a couple hours of frustration trying to figure things out on my own. Thank you Appliance Parts Pros. You made more than a customer out of me; my wife was very happy too. A definite Win-Win. R. Knox Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes