Simple replacement. How to video on your website was helpful, but even more helpful was the customer service person, Gloria. What ever you are paying Gloria it is not enough. She went way above and beyond to help me in selecting the right ice maker for my situation. Problems arouse as the appliance model number for my old kenmore said I should have one type of ice maker and the number on the original ice maker was different. Gloria spent the time to watch the videos of both ice makers and help me to decide which model was appropriate for my Kenmore. Gloria was informative, patient with answering my questions and a pleasure to work with. In a time when good customer service is hard to find, Gloria and the rest of your company leaves the rest in the dust.