I ordered new parts from your company for my refrigerator. These were easy parts to replace and did not require tools. I was most grateful in being able to order those parts by telephone from your company. This process was surprisingly easy and did not require a long wait to speak to a representative. The persons I spoke with were polite, efficent and very competent. The parts got to me very quickly in well packed boxes. I though this process would be an ordeal and it was the opposite. This was my first time with your company and I would certainly use it again if the need arises.