Kristian N Kutztown , PA August 11, 2015 Burner valve broke I called them to be sure that I had the correct burner valve, and it's a good thing I did because the correct one was slightly different than what was listed on the website. They shipped it VERY quickly and it was an easy 5 minute job after that. The service was wonderful! They took their time on the phone to be sure that they had the correct part for the job, and I'm so glad they did. This is why you're always my first call when something goes wrong with one of my appliances. 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes