I am a female. I troubleshooted the problem, googled it online, then found your website. I read the many stories of successful repair for a similar problem, and watched your online tutorial repair video. After my husband watched the video and took the dishwasher control area apart, he agreed with the diagnosis and we ordered the part from your website. It arrived in 2 days and he installed it - presto, back in business. So helpful! Even someone unfamiliar with a repair can find help on your website. Thanks!