Ordered a replacement for my cracked ice bucket. No idea how the crack came to be, but it ran the full length of the bottom of the bucket. Was having issues with the ice being "soft" at the time also, not sure if that was related. Ordered and replaced the bucket and at first was not happy with the replacement. Still having issues with "soft" ice, but after a couple of days, issue seems to have been resolved, possibly because of the new bucket seal? Bucket is functioning as expected and all is well.