Ordered OEM Top Shelf Adjuster Set with new rollers. The OEM replacement better than original and a very popular ordered item according to the website, thus must have been issue with original. Followed video instructions from Appliance Parts Pros .com and completed the fix in about 20 minutes. I would like to note that the video showed exactly how to release plastic connections I would of otherwise not known about, and how to put the new kit together -- great extra service as it made what would of made a challenging process easy. Bookmarked AppliancePartsPros.com for future use when other appliances break. HIGHLY RECOMMEND!