AppliancePartPro.com's 24 hour help service explained to me at 9 PM that the problem was not the springs being weak, but that the arm assays had probably been bent by someone falling on the door in the past. Order the parts. They arrived quickly. Easy repair, but no indication anywhere that a six-pointed star driver was needed to loosen all the screws holding the door to the assys. After some frustration was able to secure the correct tool and make the repair.