I ordered the Upper Dishrack Adjuster Kit and it arrived within 24 hours. Following the instruction video, I removed the old adjuster arm. This took about 20 minutes because my appliance was so old that the adjuster was different than pictured in the video. After figuring that out, the repair video was easy to follow, and took about another 20 minutes to replace both sides. The only tools needed were common screwdrivers. Now it works just fine!