My nephew found where the leak was coming from and got on-line right away and we ordered the Drain Hose from your company. I was only without my washer for 2 days. We ordered the hose on a Sunday afternoon and it was delivered to my door by FedEx the following Tuesday afternoon. My nephew had it fixed within minutes. I was thrilled with your company meeting my needs in having the part needed and the quick delivery time. My nephew orders from your company all the time. I am a new customer now and will go first to your site before checking others when I need to repair anything else. Thank you!!