Jackie M New Braunfels , TX April 04, 2016 The frame and glass were gone and needed to be replaced I tried to figure out what to order on the website but finally gave up and called. The person I reached was wonderful and very helpful. He was able to place the order for me in fact. The two pieces were delivered the next morning by 11 AM! The install required NO tools and was completed in a few minutes! Service was super! I will certainly call you the next time I need parts!! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes