Called appliance pro on my GE profile who had me test the heater. I defrosted the freezer to get to the heater which was good and also means its a problem with the motherboard. I ordered the motherboard part and replaced it. The freezer and the refrigerator were working perfectly after 2 hours ice and all. Thanks appliance pro I was able to cancel my sears appointment and saved probably $600 to $1000 !!!