I ordered the part from you guys . . . i got it in less than 24 hours . . . and i watched a youtube video how to replace it, step-by-step. i took about two hours. when i took the inside back panel off, all you could see was a block of frosted/frozen ice. no wonder it never worked! the condensor, cooling fins, all of the wiring, and the drain hole were completely frozen. when the "authorized appliance repairman from LG finally came back out . . 10 days after the initial diagnosis, i asked him to give me the part he brought andi told him it was already fixed. he was happy. he said a lot of their own technicians wouldn't tackle the job because it was too difficult for them!