Installed a new "flapper" and spring but still had the same problem, e.g flapper would not close unless I reached in from the outside. Determined it must be the solenoid for the flapper so ordered one this date 04 October. Not to disappointed it was not the flapper as the old flapper and spring needed to be replaced and the compartment needed cleaning. Left the bezel off and covered access sides with tape until the solenoid arrives. Main reason I purchased from Appliance Pros is that they have a video on how to access these components.