I ordered the replacement GE ice maker, but the instruction manual did not provide information about where to store the extra wiring when using the pigtail adapter. Brandi in customer service was very helpful in not only sending a PDF file of the original service manual, but also consulting with other techs in order to give me the best information on how to fix the problem. In a matter of a few minutes, the icemaker was working great and Brandi stayed on the line to make sure the job was done correctly. Your company is in great shape if all the service techs are as helpful as she!