Donna S Fairhope , PA May 26, 2020 Appliance: Model KENMORE WASHER No hot water. We ordered the necessary part (confirmed by your technician via chat), it was shipped the same day as promised, watched the video you provide on line and completed the repair in under 20 minutes. Couldn't be more satisfied! 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes