Larry H Port Deposit , MD September 19, 2021 Appliance: Model KENMORE ELITE The ice machine was not producing ice. Checked your on line video for ice maker. It was a straight forward easy to understand repair. Ordered the ice maker from your company. Installed new ice maker and I’m back to getting ice from my refrigerator. ???? Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes