My Samsung ice maker was over-filling the cube tray. It would fill normally then a minute later would perform a "short fill"...sometimes a third fill...thereby overflowing the tray and causing the ice below to solidify into a huge mass of useless ice.
Tracy from your company spent time with me on the phone diagnosing the issue and made the suggestion it may be the hall effect device in the ice maker itself. He then suggested that a new ice maker assembly would problem fix the problem based on his experience.
I received the new maker way before it was expected, installed it (with help from one of your videos) and the thing works flawlessly now! Thanks, Tracy and AppliancePartsPros.com!!