The auger was bound up tight because of cracked plastic in the basket. The cracked internal part wasn’t replaceable. The auger motor would not turn even with the basket removed. I replaced it as well. Must remember the bit on the motor shaft is marked LH (a left-hand thread). Watch that video if you don’t know left hand vs right hand. Still didn’t work. I removed the control panel on the front of the door. The paddle switch was hanging loose because the mounting pins were broken. Bingo! Replaced the mounting bracket and all is wonderful. Appliance Part Pros is so great. I love the videos. Love the super fast shipping. I actually look forward to appliance problems with them in my toolbox. I really liked previously replacing the ice maker. Who would have thought they’d have a little heater in them to loosen the cubes?