Last week I noticed that the Top Agitator wasn't working - I mentioned it to my Wife and she wasn't aware of any problems except Washing Powers not dissolving completely...I thought in my mind that it was finally time to replace our Kenmore Washer & Dryer after 25 years of service!!! I had mentioned the problem I was having with my Manager last week and he shared a simular experience he had some weeks ago...He suggested I check the 'Agitator Doge' and said that I would probably find them in-pieces!!! Well the first thing I did was perform a Google Search on the problem we were experiencing with this Washer...I came across the AppliancePartsPros.com site where there was a Video describing the repair process for the problem we were experiencing...The video was easy to follow and very through... It showed how to 'pop' the Agitator Lid and gain access to the 'Dogs'... After watching this video, I immediately went downstairs to the Laundry Area and quickly removed the Agitator Lid and found the 'Dogs' in a Thousand Pieces!!! Placed the parts order that same evening and had parts the follow evening -WOW!!! Removed the agitators as instructed in the video and had completed the repair in 30 minutes or less!!!! Happy - Happy - Happy!!! I just knew that this was the end for this Kenmore Washer and had been searching for new Washer & Dryer replacement at around $2500.00... This is the forth (4th) repair that I've done on this Washer in 25 Years and I guess at some point we'll have to say 'Good Bye' to these Monsters!!! (Door Switch, Timer Motor, Transmission & now the Agitator Dogs!!!)