WITH HELP FROM YOUR WEB PAGE, MY HUSBAND WAS ABLE TO TAKE IT APART TO FIND THE PROBLEM. WE ORDERED THE PART AND RECEIVED IT WITHIN 48 HOURS. WE COULD BELIEVE IT!!!! IT WOULD HAVE COST US AT MINIMUM OF $150.00 TO SENT IT TO KITCHENAIDE. OUR BILL FROM YOU WAS $20.00 INCLUDING SHIPPING