Years ago a repair person said they were not sure what the problem was and pretty much gave up. So we lived with sopping up water on our kitchen floor for years and considered buying a new refrigerator. Upon seeing the cost of a comparable unit I did a little internet searching. I came upon the Appliance Parts Pros website and within minutes had the solution. Once the part arrived I followed the video and the problem was repaired in about 10 minutes. The world is full of incompetence but it's not to be found at AppliancePartsPros.com.