I thought fixing this door would be too difficult/expensive, so I just spent a week manually closing the flap myself each time I closed the frig.
Then I googled the model number of the frig just for fun.
The first result was AppliancePartsPros.com, I clicked ONE SINGLE TIME and I arrived at this site, with the exact part I needed listed at the top, and a repair tutorial video that played beautifully with one more click. In the span of two total clicks, I saw how to fix the frig, and I saw that the price was absolutely minuscule!
The video was something else - a confident, knowledgeable man introduced the site and the replacement part with his feet firmly planted shoulder-length apart - like a super hero. He wore gloves like Batman, and in the span of 60 seconds he had brought a disobedient door flap to justice. Like a 'phoenix from the ashes' rose a like-new Samsung refrigerator door that closed just as good as the day it was built.
I called my wife into the room. We both work in marketing, and I suggested we quit our jobs and see if AppliancePartsPros.com is hiring - I've never had a more amazing customer service experience, and I hadn't even placed an order yet! She pointed out that they obviously don't need our help.
I placed the order - I added the suggested parts to my cart and checked out, $16 total, including next day shipping???
The parts arrived the very next day. The repair (thanks to that hero's video) took 2 minutes. My frig is as good as the day it left the land of Samsung 7 years ago.
My children held hands and danced in a circle around me, "Fixit Daddy Fixed it!" they sang.
I don't know who to thank. Your SEO people? Your web design people? The curly-haired video hero who made the repair seem so easy?
I don't know. But you have a customer for life.
Now to fix the microwave.