Deborah A North Stonington , CT June 23, 2014 The left rail holding my deli pan broke First I called my local appliance repair shop and they informed me that the part had been discontinued as well as the whole upper shelf. I found your website online and lo and behold, you had the part!!! It took less than 5 minutes and now it is as good as new. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes