Susan B Methuen , MA October 26, 2020 Lower freezer freezing up on the back wall temp was cold but food no longer frozen soupy ice cream The part was exactly as described, the disassembly and reassembly of the freezer rack system was the most troublesome but all looks good now. The video was very helpful. I think I can now purchase food and know it will keep. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes