Your chat line told me how to fix it, basically I followed their directions. IMO us DIY saved us at least $100. for service call and new gasket. Removed old gasket while new one soaked in tub hot water for 15 minutes. Started at top corner pressing new gasket into slot worked around to the bottom gasket pressed firmly in place. Slowly closed freezer door wife and I held it in firmly place 15 minutes. Every 15 minutes or so pushed on freezer door. After an hour put food back in freezer firmly pushed door closed left it alone until next afternoon. Opened freezer door and SHAZAM! NO MORE SNOW! That was three days ago and still no snow. Thanks very much will definitely order from you again if need be.