Called you for the replacement oven element. Removed old one with square end screwdriver unplugged connections and installed the new element. Before I started I watched your video to insure I knew what to do and I was correct but I appreciate you having this available. My wife was a little disappointed the part got there so quick because we had to stop eating out every meal.. ps I’m almost 74 years old so you young guys or gals can do this without calling a repair shop. Thanks also for excellent service on the phone and speedy 2-day delivery.