I looked on the internet re: the specific problem and it seemed it could be the bake element (I identified it from helpful diagrams) Ordered the part Friday and it was here Monday. Took the small cover off the back of the stove (again per internet instructions) but couldn't get the clips off the old element so called the Pros and was told they are difficult to get off. I don't have a lot of strength in my hands and my husband's hands are too big to fit in the space, so I got a pliers and wiggled them off and didn't break anything. It was easy to hook the new element up but took more time to get the screws to the new element and the bottom oven pan back in. The oven works beautifully and my husband told his friend I saved him the cost of a new stove!