Peter B Greenland , NH June 16, 2023 Plastic parts for the upper rack adjustment on our Kenmore dishwasher failed to to age/use (note: replacement parts are either metal or of a more durable plastic) Ordered a replacement kit, thanks in large part to your rep who was very friendly and very professional. Parts arrived in rapid order. Installation aided by the excellent video on the replacement on-line page. Many thanks! Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes