This is the second time we have ordered the same part. A few years ago the same thing happened on our kitchen refrigerator/freezer. We successfully repaired both appliances ourselves and are very pleased with the excellent service we received from AppliancePartsPros. Both times took only a few days to receive the part and the video on your website was quite helpful. We hope we'll never have to do this again (we aren't putting as much weight on the door shelves) but we will definitely order from your company if needed. Thank you for such great service.