Watched a repair video on how to get the lid off. Once the lid was off, it was a matter of one person holding up the lid while the other gently lifted the tub, slipped off the bad shock (total of 4 to replace) and replaced with new ones. Literally a screwdriver was all that was needed. No one around me will work on Samsung, so I had to repair myself. An estimate to just evaluate it was over $200. Parts to my house was only $80. Win!