You guys are so fantastic! I'm a 70-year-old woman, and dreaded calling that famous "Maytag Repair Man". Your website described my problem exactly, told me what part to order, gave a very detailed video of how to fix it, even told what size sockets (you call them nut-drivers) to use on each nut that had to be removed! It was super-simple, didn't take me 15 minutes to swap out the parts and it works like a charm now, for about 1/4 the cost of you-know-who!