Using your video I removed the upper agitator and followed the instructions. then I reinstalled did a small load and had some bumping. I went back to YouTube and found a guy talking about reprograming the brain so I did that and the next load no bumping. we will have a large load later and that will be the deciding factor. I push down on the agitator and there is some wiggle so I may have to replace the springs but will find out soon. PS I have been with you guys for years as I own some rental property and have completed many repairs, your service tips videos and ability to et me the correct parts on time means a LOT! Thank all of YOU!