John B Amityville , NY August 27, 2020 Appliance: Model LG WM2016CW Spider gear Watched one of your videos on YouTube that gave me an idea what might be wrong with my LG washing machine. Could not believe how detailed the video was. I ordered parts from you guys, and installed them, again watching your detailed video, and washer is back up and running smooth. Very happy with your company. Thank you, John B Do-It-Yourself Rating: Repair Time Estimate: 2+ hours