Richard L Shelton , CT September 19, 2019 Appliance: Model ELITE LG It did not stay cold refrigerator/freezer I replaced the evaporator sensor. Your company sent me the exact sensor I needed at a great price. No other company was able to help. No call was needed. Your website was great. 130 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes