This is the 2nd time in 5 years I have replaced these rods in the washer I bought used. It was also the 1st time I had used the AppliancePartsPros site. Not only was the issue easy to troubleshoot with this site the parts were a click away. Once I received the items used the link to install the video, and boom it worked perfectly. I have used this site now for my dryer several times, my dishwasher, and again for my washer rods once they again wore out. Rods issue seems to be a Samsung defect, they only last a few years. Only complaint would be the 1st time I purchased the rods they were around 100 bucks for all 4, but this time they were well over 300, which begged the question if I should just replace washer. But it’s still cheaper to fix and get another 5 years out of. Great company and site.