Jose C Rockledge , FL March 12, 2016 Appliance: Model WM2501 HVA Had a te error code on my lg washer model#2501 hva Had to replace the Heater/Thermistor assembly. Job was easy enough but original part I received did not work. Customer service was excellent and helpful. Went through steps over phone and new part was delivered in 2 days. Counting Sunday. Besides getting a lemon the first time I am still very happy with the pricing, delivery, and service. I did not pay for expedited delivery and received both parts within two days. Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes