The Appliance Parts Pros video was absolutely priceless. I am a 68 year old woman, and although my husband helped with the heavy lifting (I.e. removing the drum), I managed the entire repair by myself. The only hitch was after we received the lifter and started the reassembly, we discovered that the drum roller was the culprit. We ordered a drum roller from Appliance Parts Pros without realizing we needed the drum roller assembly which included the axle and plastic clips, and there was no video for that repair. We were able to find directions from another source for that fix, but relied on the APP video to put things back together. It is now delightfully quiet in our laundry room.