Went to AppliancePartsPros.com which I had bookmarked due to a great experience getting parts for my drier repair. Disassembled the agitator and ordered the replacement pawl kit which were the only damaged parts. Received parts promptly and installed them following the video which was a confidence booster. Washer now works perfectly. Your site, and your videos in particular gave me the confidence to dig into the repair feeling like the Maytag repair man was right by my side. Thanks.