Valerie M Hadley , MA November 30, 2018 The top part of the washing machine agitator was spinning freely in both directions instead of only in one direction. I consulted with the service agent through chat and they suggested the agitator arm, which fixed the issue perfectly. I am very pleased with the service I received through AppliancePartsPros and highly recommend them! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes