Michele H Staten Island , NY February 20, 2015 The top portion of the agitator cam on my washing machine was loose I researched the model of my washing machine on your website to find the replacement part. I called your customer service department to confirm that the part I was ordering was the correct part for my machine. I ordered the part through your representative. Then I watched the video from your website on how to make the repair. The whole process was very simple and your customer service department was very helpful. The replacement part was delivered within 2 days even though I paid for standard shipping (5 to 7 days). I made the repair following your video, the process was very simple. Thank you Appliance Parts Pros! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes